HUMAN CODEOpens your email app. If possible, send the request from the email address of your Human Code account. Deletion takes place after your request has been verified.
Request deletion without the app
Email support@myhumancode.app with the subject “Human Code – Delete account”. If possible, write from the email address of your app account. State whether you want the entire account or specific data deleted. If you no longer have access to that email address, identify the account address and ask for an alternative identity check. Do not send a password or an unsolicited ID copy. We check account ownership before deleting or disclosing account data.
In the app
Open Human Code → Settings → “Delete account” and confirm. Once the server confirms success, the account and its associated records have been removed from the active app database; this cannot be undone. If it fails, use the email route. A network failure or error message does not confirm complete deletion.
What account deletion covers
The deletion flow removes the sign-in account and associated profile and birth details, interview answers, results, goal, journal and check-in entries, mentor messages, AI usage records and reported AI responses from our app database. In the app, it also cleans up that account’s local storage on the device used and removes scheduled reminders.
Other devices and local data
Other devices, exported or shared files, guest data and older separately stored data are not necessarily cleared. Local copies may remain on other devices. Also remove the app data on those devices, or the corresponding website data in a browser. We cannot erase guest data held only on your device through an email request.
Providers, backups and analytics events
Deleting an app account does not automatically request deletion at RevenueCat or PostHog. Content already sent to OpenAI and separate provider logs or backups are not automatically removed either. Ask us specifically to review these additional data at support@myhumancode.app if needed. We will determine which records can be associated with you, what deletion is possible or required, and whether legal retention obligations apply. Retention periods for the production provider configuration must be finalised before general app release; we do not promise instant erasure of all copies here.
Cancel subscriptions separately
Deleting an app account does not end an Apple or Google Play subscription. Cancel through the store account used to buy it. Apple: https://support.apple.com/en-us/118428. Google Play: https://support.google.com/googleplay/answer/7018481?hl=en. Store receipts and records retained by law are subject to the stores’ own rules.
Response and further rights
You will receive a response about the request and any data that remains, including the reason. Data protection requests normally have a statutory response deadline of one month; we will notify you within that period of any legally permitted extension and its reasons. You may also request access or deletion of specific data. Contact: support@myhumancode.app. More information: https://myhumancode.app/en/app-privacy.